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Frequently Asked Questions

We can't tell you whether you'll find true love, where the other sock goes when they're put in the dryer, or the airspeed velocity of an unladen swallow, but we do have answers to some of your other equally important questions.

Getting Started

Product

Service

Shipping

Account

Billing

Contact

Getting Started

How does this work?

First, pick out a few things you want right away. This pack will ship ASAP (typically in 3-5 days), and three months later you'll get an email reminder of a scheduled shipment date. You can log into your dashboard and change the items in your pack, or delay the shipment if you're not ready to think about it. Between shipments, click the "Ship Now" button to get something right away. Think "Netflix for Underwear."

What should I start with?

A pair of underwear, pair of socks, and a toothbrush is a very basic Manpack, and can be yours for under 15 bucks. If you're not sure what to get, start with one of each item -- you can stock up once you've found something you really like. We only carry the best men's products available so go ahead and try something new… we'll back you up with a killer return policy if you're unhappy with anything.

How do your prices compare?

Most items are priced exactly how you'll find them elsewhere on the web (often less, if you factor in shipping costs), with some being a dollar or two more if the item is bulky or requires extra handling. There are no contracts, and no service fees on top of the goods you buy.

Are these single items? Or are they packs?

Everything is a single item (or pair) unless you see it marked otherwise.

What if I want something more often than every 3 months? Or less often?

You will have access to a dashboard where you can rush a shipment (click "Ship Now"), change the items in your pack ("Modify"), or delay a shipment ("Snooze"). We remind you before every shipment so there are no surprises. And even if you forget to check your email for a week, we won't stick you with anything you don't want (see our return policy).

Product

How do I know what size I am?

Click the link that says "sizing chart" at the top of the product page. Also, check your drawers. If you're curious about the fit of a specific item, hit us up on live chat (or send a message if we're away). We can definitely help.

Will you carry my favorite underwear?

We'll carry your *new* favorite underwear. See next question.

Why don't you have a bigger selection of products?

Because we're making this easier for guys, and that means having a store with fewer, better choices than you'll find from other merchants. We personally test and review every product we sell and most products don't make it into our store (including the leopard print banana hammock you were searching for).

Service

What's your return policy?

If you buy something and don't like it, we'll pay to have it shipped back to us.

How can I change what I'm getting with my next order?

Log into your dashboard at www.manpacks.com/login and click the "Modify" button.

Is there a discount for the military?

Yes. Email us at info@manpacks.com for more details. We'll have a portal in place soon to give you more info and to help you sign up.

Do you have an affiliate program?

Not at the moment. But email us at info@manpacks.com if you'd like to be involved once we do.

Shipping

How much is shipping?

Free for all orders over $30. Or, $1 per item if the total is below $30.

Do you ship to Canada?

Yep. Same deal on shipping.

Do you ship to any countries that aren't the US or Canada?

Not unless you are in a territory serviced by the USPS, or have an FPO or APO address.

How long does shipping take?

Packs typically ship in 3-5 days, and you'll receive an email with a tracking number when they do. Shipping in the US is usually less than a week, and to Canada about two weeks is average (sometimes three, so be patient). Tracking numbers only work well for US addresses.

What method of shipping does Manpacks use?

Mostly USPS, sometimes Fedex or UPS. It depends on the size/weight of the package. In Canada, packages are transferred to Canada Post.

Is my pack on the way?

Have you received a shipment confirmation email from us? (Check your spam filter). If not, your package could be delayed. We do our best to notify you of delays longer than 5 business days, but if you'd like an update feel free to email us at orders@manpacks.com.

Account

How do I suspend my service?

The easiest way is to set all quantities on your items to zero. That way, when you're ready for more you can just choose how many. You can also remove all items from your pack -- either way, nothing will ship until you log in and change something. If you would like to deactivate an account for good, email orders@manpacks.com

Billing

What payment methods do you accept?

Visa, Mastercard, and American Express.

Can I use Paypal?

Yes. Email us at info@manpacks.com and we'll explain how.

When am I charged?

Your credit card will only be charged when a package enters processing. This happens a couple times a day during the week, in the morning and at around noon Eastern. So if you hit "Ship Now" a dozen times by mistake, don't worry about it.

Are my payments secure?

Manpacks.com uses 128-bit Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions so it stays safe and out of malicious hands. And payment information is stored in a Level 1 PCI Compliant environment - the highest level of security and the same level used by banks and payment gateways.

Contact

How do I get help fast?

First, check to see if we're on live chat (bottom right of your browser window). If not, click there anyway and you can send us a message directly. We usually respond within 24 hours, unless you're trying to sell us something.

 
 
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